RETURNS:
You have 14 calendar days to return an item from the date of purchase. All items must be in compliance with product warranty information listed for each vendor below.
To be eligible for a return, your item must be in good condition. All products must have original tags, boxes, and original information that were given upon sale of the item. If the product you received is not working properly, please immediately contact our support team at absolutelyconcealed@gmail.com. Please include your order # and the reason for the return with the package. We appreciate any and all feedback so we can make sure to improve in the future.
EXCHANGES:
You have 14 calendar days to exchange an item from the date you received it. If you’d like to exchange your item, please contact our support team at absolutelyconcealed@gmail.com. Please include your order # and the item you’d like to exchange it for. Once we receive the item, our team will process the exchange order and you will be notified.
REFUNDS
Must be completed within 14 days of the date of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your potential refund after inspecting the item. The item must be unused, undamaged and in its original packaging in order to qualify for a refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.
Restocking Fees:
Absolutely Concealed will assess a 10% restocking fee on all returned Devices. We do not reimburse consumers for shipping charges, custom charges, brokerage fees, taxes, duties, or any other fees.
SHIPPING
Please note that shipping costs are non-refundable, and you will be responsible for paying the shipping costs for returning your item unless an item was damaged or defective. In this case a return label will be provided for you.
Exchanges and returns shipment is paid by the customer.
If you receive your order and write “return to sender” on it, the shipping we pay once the item is received will be deducted from your refund/store credit. Keep in mind that writing “return to sender” can take up to 6 weeks for us to receive which would put you past the return policy and only allot you store credit.
CONTACT US
If you have any questions on how to return your item to us, contact us at absolutelyconcealed@gmail.com